VISITOR CODE OF CONDUCT

The team at Charter Walk are committed to making your visit a safe and enjoyable experience within a family-friendly environment. With this in mind, we ask that you please observe our centre rules to ensure an experience that all of our visitors can enjoy.

The following are not allowed:

• Aggressive, abusive, violent or otherwise threatening or confrontational behaviour towards centre staff or any member of the public
• Any actions that may be perceived as intimidating, for example the wearing of motorcycle helmets and hoods, or groups loitering either in the centre or car park
• Anti-social behaviour, including swearing, shouting, or spitting
• Any animals or pets in the centre; assistance dogs are of course welcome
• With the exception of mobility scooters and wheelchairs, vehicles are not allowed within the centre. Vehicles not permitted include cycles, skateboards, roller blades, segways, scooters, micro or electric scooters or any similar product
• Cycles must not be walked within the centre
• Use of a drone, including inside or over the centre, car parks, or anywhere within the centre’s periphery
• Running, climbing or sitting on any escalator, balustrade, barrier, planting, fence or railing
• Prams must not be taken on escalators
• Blocking access to any entrance, exit, emergency exit, retail unit, corridor or parking area
• Sitting on the floor, both in the mall, within the Food Court area, or externally on any paths, landscaped areas or in the car park
• Misuse of shopping trolleys. Please use the direct trolley route from store to the centre car park. Shopping trolleys are not permitted anywhere else in the centre
• Leafleting, canvassing or conducting any interviews and surveys within the malls or car parks unless agreed by Centre Management in advance
• Unauthorised selling of goods within the malls or car park.
• Commercial filming and photography are not permitted unless agreed by Centre Management in advance. Personal photography, such as of family and friends, is generally permitted. Please refer to our Filming & Photography Policy for full details
• Shirts/tops and footwear must be worn at all times
• Dropping litter
• Busking

There are also legal conditions which visitors must comply with:

• There is a strict no smoking policy (including vaping) inside the centre or car park
• Alcohol may only be consumed within licensed premises. Customers must remain within the boundaries of the premises from which the drink was purchased
• Possession of any type of weapon is prohibited

In the event that a temporary or short-term requirement is needed to comply with national legislation and/or local restrictions, Charter Walk will display clear guidance on what is required and ask that all visitors follow these directions. For example, during the Covid-19 pandemic, public safety measures such as social distancing and face coverings were introduced, supported by signage throughout the centre and guidance from team members.

This list does not cover everything. Charter Walk is private property, and we reserve the right to deny entry to any visitor or ask any visitor to leave if their behaviour is deemed inappropriate.

Thank you for taking the time to read our Visitor Code of Conduct. We look forward to welcoming you to Charter Walk.